Performance Management Officer - Consumer Banking Division

Join Bank Nationalnobu as a Performance Management Officer and play a pivotal role in shaping the future of our Consumer Banking division. In this dynamic position, you will drive strategic initiatives to optimize sales team performance through comprehensive training, performance evaluation, and goal-setting processes. Located in the heart of Jakarta Pusat, this role offers a unique opportunity to work in a fast-paced environment while contributing to the growth of one of Indonesia's leading financial institutions.

As a Performance Management Officer, you will be responsible for developing and implementing performance management frameworks that align with our division's strategic objectives. You will work closely with sales managers and team leaders to set clear performance metrics, provide constructive feedback, and facilitate professional development opportunities. Leveraging tools like Salesforce and Microsoft Power BI, you will analyze performance data to identify trends, opportunities, and areas for improvement.

📋 Tanggung Jawab Pekerjaan

• Develop and implement performance management frameworks that align with the division's strategic objectives.
• Set clear performance metrics and goals for sales teams, ensuring they are measurable and achievable.
• Conduct regular performance evaluations and provide constructive feedback to sales representatives.
• Identify and address performance gaps through targeted training and development initiatives.
• Analyze performance data using Salesforce and Microsoft Power BI to identify trends and opportunities for improvement.
• Facilitate professional development opportunities for sales teams, including coaching, mentoring, and upskilling programs.
• Collaborate with sales managers and team leaders to ensure performance management practices are effectively communicated and implemented.
• Monitor and report on key performance indicators (KPIs) to senior management, providing insights and recommendations for continuous improvement.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Human Resources, or a related field.
• Minimum of 5 years of experience in performance management, sales operations, or a similar role in the banking or financial services industry.
• Strong understanding of performance management frameworks and best practices.
• Excellent analytical and problem-solving skills, with the ability to interpret complex data and provide actionable insights.
• Proficient in using Salesforce and Microsoft Power BI for performance analysis and reporting.
• Strong communication and interpersonal skills, with the ability to build rapport and collaborate effectively with sales teams, managers, and senior leadership.
• Certification in performance management or sales operations is a plus.
• Familiarity with Indonesian banking regulations and industry trends is highly desirable.

🛠️ Keahlian

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